Mackay Car Servicing

Please Note: Your service appointment has not been booked in until we have been in touch to confirm the details with you.

Mackay City Auto Group's Service Centre offers a full range of automotive services. These include scheduled maintenance through to major overhauls and rebuilds. Mackay City Auto Group's Service Department strives to exceed the expectations of our clients by providing our clients with professional motoring advice, first grade factory trained Technicians, superior customer facilities and outstanding customer service.

Our-State-of-the-Art Service Centre provides clients with:

• Client Waiting Lounge
• Early Bird Check In
• Loan Vehicle Option

Mackay City Auto Group's Factory Trained Technicians are regularly provided with advanced up to date training direct from the manufacturer, utilising Genuine Parts and Accessories and perform your motor vehicle's service using the latest technology and tools. This will ensure your motor vehicle is kept in optimum condition for enhanced driving, better safety, and resale value.

Appointments

If you have any special needs or urgent appointments, please advise the Service Advisor prior to your booking so arrangements can be made to assist. When dropping your vehicle off for your appointment, be sure to check all jobs required are listed on your repair order. Only the jobs listed will be attended to on the day. This is very important because any previous conversations you may have had with sales staff or anyone else in the dealership may not have been passed on to the service staff.

We recommend that you check the Service Advisor has the correct contact details when booking in your vehicle in case further contact is required. A mobile number and email address are essential for effective communication. At this time, the Service Advisor will confirm with you the required collection time.

If you are the driver of a fleet managed vehicle or corporate vehicle, the work undertaken at your service will be very basic in line with your Fleet Manager's requirements. Additional work like lubrication of catches, engine washing, and vehicle washing will not be carried out on your vehicle unless specifically requested and approved via a purchase order. Please advise the Service Advisor upon making your appointment if it is a fleet vehicle or covered by a corporate plan.

Client Waiting Lounge

As well as the very latest in equipment and diagnostics, our service department also offers you a comfortable waiting area, tea and coffee facilities, magazines, newspapers and television, courtesy Wi-Fi to surf the web or check your email.

Early Bird Check In or Contactless Drop Off

If you're an early bird or you prefer to have no or limited contact with our Service team, you can drop your vehicle off to us before we open and collect at any time. We have introduced a new Key Lock Box secure system at Nelson Street.

Please watch the below video on how to use the new Key Lock Box.

Note, you still must have your vehicle booked in to take advantage of our early bird service.

Loan Vehicle for Services or Repairs

Loan Vehicles are available, subject to availability and terms & condition for our Mackay City Auto Group.

• We recommend that you pre-book your loan vehicle well in advance, to ensure availability on the day of your service
• It is conditional that the Loan vehicle is returned on the same day unless pre arranged with the Service Department. This ensures customers who have pre-booked a vehicle for the following day are not inconvenienced.
• Customers must supply proof of a full drivers licence. A photo copy will be taken confirming your licence details.
• Insurance Excess is $1950 incl. GST (Excess may vary according to your age).

Please call our friendly team or fill in our online Service Booking form, and we'll contact you shortly.

* Where possible Mackay City Auto Group requests that all bookings are made 1 week in advance

Our Service Department is located at 21 Nelson St, Mackay QLD 4740